FAQQuestions and Answers

 

  • POS System +

    Q: Why does your company have many diffrent POS System?

    A: Though the solution is the same, but each brand has it's own purpose which needs to be catered to diffrent clients eventhough it's in the same industry. Various factors like functionality and cost is a major factor. Being a solution provider, we understand the needs of every individual customers needs.

    Q: I'm not sure which POS System to purchase.

    A: That's the reason we're here to assist you. Give us a call or send us an email for us to get intouch with you. Our friendly customer service will assist you in making the right choice.

    Q: Will your system be able to use in any industry?

    A: Our range of products works well in most environment. Give us a call or send us an email for us to get intouch with you. Our friendly customer service will assist you in making the right choice.

    Q: How do I make a purchase?

    A: Kindly e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at +6082-616171

    Q: What are the payment methods available?

    A: Invoice / Cheque / Offline Bank Transfer

    Bank : PUBLIC BANK
    Bank Account : 3196855014
    Account Name : Infollective Solution Company

    After you made the payment, please send us the payment details of :

    Bank Name :
    Banking Date :
    Banking Time :
    Banking Reference No :
    Total amount you have paid :
    Your Order No :

    Q: What is the product's transaction currency?

    A: All products transaction currency will be done in RM.

    Q: I still have doubts!

    A: Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for us to clear your doubts.

    Q: What if I'm encountering issues after the purchse or during my business operations?

    A: Our friendly customer support is available during our business operations hours to assist and support you. Fear no more.
  • Fleet Management +

    Q: What is the price of a Fleet Management System?

    A: Thank you for your enquiry. Kindly email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us +6082 616171

    Q: Do you provide support out of your business radious?

    A: Yes we do

    Q: Do you provide support after purchase?

    A: Yes we do<

    Q: How do you fare your FMS compared to others out there?

    A: Thank you for asking. We have many satisfied clients and many of them are previous users of other FMS. From our statics, we believe that we're competative in the market

    Q: Can I have a feel of your FMS before purchasing it?

    A: Thank you for asking. We are honoured that you've come thus far. For your confidence in us, kindly visit http://www.tracksolid.com and yes you're able to use both PC and Phone (Android or iOS) for you have a hands-on experience.
  • SQL Accounting Support +

    Q: What is the price to purchase SQL Accouting or SQL Payroll?

    A: Thank you for your enquiry. Kindly email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us +6082-616171

    Q: Will you provide support after purchase?

    A: Yes, we will. Get intouch with us in order to get the best support after sales.

    Q: Do you conduct SQL Training Programs?

    A: Yes we do.

    Q: Do you provide 24 hours support?

    A: Our business operations time is from 9.00am – 5.30pm (Monday – Friday) * Saturday and Sunday base on special cases. Call us for further inquiry

    Q: I still have doubts!

    A: Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for us to clear your doubts.
  • Web Design & Development +

    Q: What kind of Websites do you do?

    A: Thank you for asking. We have a range of variaity for you to chooce from :-
    1. Cloud Box Solution
    2. Coperate Website
    3. Small Business Website
    4. eCommerce Website
    5. Blog Sites

    Q: What is Cloud Box? I've never heard of it?

    A: Thank you for asking.
    Cloud Box is our Flagship on the shelf product which is a combination of E-Commerce with POS (Point Of Sale) System. This is the ultimate business combination tool in 2017 and there after if you're into business and if you want to have a Digital Presense. For a better understading Kindly check the Product Menu or relatively, give us a call to schedule an appointment for us to explain in detail to you.

    Q: What is the cost to develop a normal website?

    A: Thank you for asking. Our price depends on various factors. It's impossible to say it in one sentence. Give us a call and let us find out your needs.

    Q: Why should we hire or engage with Infollective Solution Company?

    A: We was hopping you'll ask this. Thank you for giving us a chance to answer this.
    1. We build Awesome, Stunning and Powerful websites and E-Commerce Solution
    2. Simplicity is our pripority. We don't crowd and stuff your website with junk
    3. Affordable is a key factor that we emphasize. We understand that Website is an essential tool for your business especialy in todays Digital Marketing Era
    4. Friendly Marketers, Dedicated Web Developers, Knowledgeable Customer Support. When you combine all these, you get an Unexpectable value which you've invested with us.
    5. Honesty is our priority. We don't over charge you for anything that is not worth for. You only get what you've requested. Well, most of the time, we do give you more then you've requested with no additional charges. Sounds cool?
    6. Young & Vibrant. Our entire team consist of Young, Dynamic, Bold and Aspiring Personals. All content and ideas are freshly brewed and crafted just for you.
    7. You're the BOSS. Yes, you're the boss. We design what you want and customer is our priority. Just Imagine and say it out, and we'll lay it before you.

    Q: Can I suggest the contents, image and placement in the web design process?

    A: That's a BIG YES. We do need all the input from you. If you have the writeups, images, Company Logo and any other related information to the development of your site, please do provide us.

    Q: If I'm not happy with the design / layout / content, can I change?

    A: During the development process we'll keep you informed and updated about the above consideration. To date we've not encountered such issues like so. In the event you want to change certain content after the completion of the Web Development, then give us a call for a special BONUS. Oh, to entitle for the BONUS, when you call in you've to mention
    "I'm the BOSS and you're the BEST"

    Q: Do you provide after sales service and support?

    A: We believe in Customer Satisfaction. Being that a culture in our organization, you'll be able to expect the best level of customer support and service from our dedicated team

    Q: Can I come to your office on Sunday?

    A: Our business operations (Operations and Customer Support) are as follows :- Monday to Friday – 9.00am – 5.30pm

    Q: I cannot access the website powered by Infollective Solution Company

    A:When you cannot access your website.
    1. Check whether your phone's mobile data is in good signal condition (3G, H+, 4G)
    2. Check whether your phone's GSM is in good signal condition (recommended at least 2 bars and above, even the mobile date shows 3G and above)
    3. Check whether you have valid mobile data volume / credit.
    If all 3 factors above are in good conditions, try to restart your phone ( or perform memory clean up). If access failure still happen, please make screenshot and whatsapp us immediately for troubleshoot.
  • E-Commerce +

    Q: What is iEZstoreA: iEZstore is an E-Commerce Platform that allows you to integrate your own branded online store using your own domain name.

    A domain name will look something like Infollective.com. The solution also come with a beautiful design for marketing purpose and also to attract your potential customers to shop at your place.IEZstore also allows you to manage your products, accept payment, manage your customer database, run promotions and an effective way to process your orders. Check our demo for to have a handsone experience.

    Q: Do you have a Demo Account to have hands-on experience?

    A: Of Course we do. Click the Signup for a FREE Trial and have all the hands-on experience you want.

    Q: Is Domain and Hosting included in the available packages?

    A: Hosting is included. Kindly refer the package features and price. Wherelse, you have to purchase the domain yourself. In the event if you're not sure on how to purchase a domain, we'll be able to assist you on the purchase. Kindly e-mail us for assistance.jk

    Q: How much does iEZstore cost?

    A: We have 3 attractive plans. Choose the plans that caters for your needs. If you're unsure do drop us a mail and our friendly Customer Service personal will get intouch with you.

    Q: E-Commerce sounds very hi-tech. I don't have any technical background or experience.

    A: I'm glad you're at the right place. IEZstore, dosen't require you to have any technical background at all. It's almost ZERO technical knowledge needed. IEZstore is one of the most userfriendly solution you'll be comfortable with.

    Q: How and where do I Install iEZstore?

    A: We have solved that issue for you and all our clients. IEZstore is a cloud base solution. All you need to do now is signup for your desired package, login and build your online asset using iEZstore.

    Q: Do you provide support?

    A: Being a solution provider, that's our main priority.

    Q: Do I have to access iEZstore from a specific device?

    A: iEZstore is cloud base solution. Therefore you're able to access it from any device, anywhere around the globe as long as there's internet connection and you're using the latest web browser.

    Q: I still need clarification. How do I go about it?

    A: We understand your concern. For further inquiries, kindly email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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