WHAT IS ERP?
Enterprise resource planning (ERP) refers to a type of software that organizations use to manage day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations. ERPs were originally designed for manufacturing companies but have since expanded to service industries, higher education, hospitality, health care, financial services, and government.
ERP systems improve enterprise efficiency and effectiveness in a number of ways. By properly operating ERP systems it enable enterprises to reduce the time required to complete virtually every business process, also decreased costs and streamlined processes. Thus, Infollective Solutions expanded our services and provide a complete ERP suite also includes enterprise performance management, software that helps plan, budget, predict, and report on an organization’s financial results.
ERP Software will keep your data safe and regulated with build-in protection
User work from home, office or anywhere with a mobile-friendly solution
Be one step ahead of your competitor as you stay on top of technology solutions
More efficiency and automated all business operation can cross departmentally
Increased productivity and no more redundant process and task through automation
All information of customer and financial data, housed in one location solutions
What IS CRM?
Customer relationship management (CRM) is a software or technology for managing all your company’s relationships and interactions with customers and potential customers. CRM goals is to improve business relationships and to grow your business. A CRM system helps your companies stay connected to customers, streamline processes, and improve profitability.
Usually, when people talk about CRM, they are referring to a CRM system, a tool that helps them to contact with management, sales management, agent productivity, and more. CRM tools can now be used to manage customer relationships across the entire customer lifecycle, spanning marketing, sales, digital commerce, and customer service interactions. Wow is it?
Infollective team has been doing CRM solution for the past few years, to helps clients to focus on their organization’s relationships with individual people. That are including customers, service users, colleagues, or suppliers and throughout their lifecycle with them. Besides that CRM solution that Infollective develop also can help our clients finding new customers, winning their business, and providing support and additional services throughout the relationship.
This is how CRM Works
CRM Solutions provides all features that allow users to track customer and company interactions through various available channels such as contact forms, emails, phone calls, and many more.
CRM Software that installed in devices such as tab or mobile phone for sales and marketing team will help to manage the entire sales and marketing funnel, from lead qualification to opportunity management, forecasting, and deal closure with customers. The software enables customer service teams to manage customer requests and automate service operations, directly boost customer care excellence performance.
CRM Systems by Infollective are packed with tracking features that will automates routine processes and provides managers with tools that allow for the tracking and measuring of the company’s performance and productivity. All task and activities done will be recorded in the CRM system, giving management team enough time to make better action plans to close any potential sale.